But before reaching out for assistance, take a moment to check these things (trust us, its surprising how many times it happens!).
You’ve entered your Okta email address.
You've used dots (.) instead of commas (,) in your email address. Sometimes, it's easy to type octoenergy,com (with a comma) by mistake! 😬
You've correctly entered “octoenergy.com” or the last part of your email address (which could vary depending on your business unit).
You've entered your password correctly, and that Caps Lock is off.
You’ve tripled checked your login details (no harm in checking again!).
If you're still having trouble, send us an email, or message us in #techops-help, and we'll lend a hand.